Reference

kong77 Terms & Conditions for Your Account

Our Terms & Conditions set the rules for opening, using and securing your kong77 account, including wallet checks through DANA, OVO, GoPay and QRIS.

Account rulesWallet termsPolicy contact
kong77 kong77 Terms & Conditions for Your Account
CONTACT ROUTES

Where to Ask About a Policy Step

A direct support route makes a Terms & Conditions question easier to resolve.

Account access Ask through support chat when your phone verification step does not complete.
Wallet status Send the payment reference when DANA, OVO, GoPay or QRIS shows a different status…
Policy request For a question about access where local law permits, contact us with the page…
SECURITY RECORD

How We Handle Account Policy Records

Your account history helps us apply the same Terms & Conditions to each request.

Account data

We use the details connected to your account and phone verification to apply the Terms & Conditions.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be checked against your account history.

Cookies

Cookies can keep your policy page state and account session consistent between the mobile browser and a computer.

Account security

Keep your phone, password and verification details private. If you suspect another person accessed the account, contact support chat promptly…

Record retention

We retain account and transaction records for the period needed to handle policy questions, security checks and required operational duties.

Change requests

You can ask us to correct inaccurate account details or clarify how a clause applies.

Terms & Conditions Questions for kong77

These answers address the policy searches we receive most often from Indonesian account holders. If your case involves a specific receipt, phone check or access decision, send those details through support chat so we can respond to the correct Terms & Conditions section.

They cover account creation, phone verification, wallet records, access rules, security duties, policy changes and requests about personal account data. Access depends on local law and the current page text.

Yes, phone verification is an account step before access is completed. Use a contact you control and ask support chat if the code or account record does not match your details.

DANA and QRIS transactions must follow the method shown in your account. Keep the receipt or reference number, because we use it to compare the wallet status with your account record.

OVO and GoPay may be used when the relevant option appears in your account. The name and reference should match your account details, and a mismatch may require a policy check.

Keep the bank receipt, reference and account contact, then contact support chat. We compare those details with the recorded instruction before explaining the applicable Terms & Conditions step.

Yes. Send the incorrect detail, the correct version and your account contact through the policy contact route. We assess the request against security checks and the relevant Terms & Conditions.

Access may be restricted when account details cannot be verified, payment records conflict, security concerns arise or local requirements apply. Access depends on local law, and support can explain the next step.